AKRON, OHIO (March 15, 1:20 p.m. ET) -- Plastics News has named three winners of the first PN Excellence Awards — DeKalb Molded Plastics Co., Pelican Products Inc. and Steinwall Inc.
DeKalb Molded Plastics, a structural foam molder in Butler, Ind., won in the category of customer relations.
Customers said DeKalb employees go to great lengths to satisfy their needs, quickly returning calls, meeting delivery deadlines and providing engineering expertise. Employee teams focus on process improvements and continuous improvement, resulting in several new customers.
An example came in mid-2009, when one customer needed parts fast, but the tool wasn't even finished. DeKalb engineers made sure the tool was production-ready once it arrived in Butler. Employees stepped up to work beyond their normal shifts and on weekends. As production continued, the customer added new products and processes.
Customers praise DeKalb as a competent molder that communicates well. "DeKalb puts the customer first. Whenever there's an issue, they resolve it quickly. They inform the customer where they're at on all orders," said an official with one customer.
Read more the full article at PlasticsNews.com